Accessibility statement

Scope and ownership 

Birmingham City University is committed to making its Report & Support website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.  This accessibility statement covers the pages that sit on

Using the website

We strive to create a website that can be used by as many people as possible. We understand the importance of creating content with accessibility in mind. 

The Report and Support site is created by Culture Shift. The Culture Shift product consists of two different websites: a customisable public website, and an admin dashboard. These websites are built in such a way to be compliant with the Web Content Accessiblity Guidelines, version 2.1 to the AA standard (this is in line with UK government guidance). 
Culture Shift use the tool Pa11y on both the Dashboard and Demonstration website to check compliance with these standards. When Pa11y identifies an issue, Culture Shift resolve the issue as a high priority bug. 
Customisations made by the University to the public website are made in line with the accessibility statement related to the University’s main website ( 
What to do if you can’t access parts of the website 
If you are unable to access content on our website, we will try to provide alternative formats to mitigate this. We are unable to provide content in every available format but we will aim to try and make our content as accessible as possible based on your needs. We review our available formats on an annual basis and our next review will take place in September 2021. 
Requesting an alternative format  
If you require information in an alternative format, please contact providing the following details:  
·       The content required  
·       The issues you are experiencing and what changes you require to the format 
Your email will be acknowledged within three working days. 
Alternative formats available:  
·       Larger text versions of content; 
·       Versions of the reporting content in written form e.g. in a Word document (for use where an individual is unable to use the online reporting form, for example) 
Where a specific alternative format is requested but is not listed above, we will give consideration to whether that format can be provided. 
Reporting accessibility problems

While we review and audit our pages frequently there may be issues that we are not aware of. If you find a page that contain accessibility issues that we have not listed above, please let us know and we will look into this. 

If you find a page that isn’t accessible, please contact, providing the following details:  
·       The URL of the page 
·       The issues you are experiencing 
Your email will be acknowledged within three working days and we will provide a timescale for resolution if possible. If you are unhappy with our response and would like to escalate this within our institution please contact Richard Booth at  
Enforcement procedure - The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Technical information about this website’s accessibility

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 - AA standard. 

Accessibility of the website will be discussed at a meeting of the University’s Equality, Diversity and Inclusion Committee at the beginning and the end of every academic year. 



Date of publish: 25/11/2020 


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