Accessibility Statement
Scope and ownership
Birmingham City University is committed to ensuring its Report & Support website is accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This accessibility statement covers the pages that sit on https://reportandsupport.bcu.ac.uk/.
Using the website
We strive to create a website that can be used by as many people as possible. We understand the importance of creating content with accessibility in mind.
The Report and Support site is created by Culture Shift. The Culture Shift product consists of two different websites: a customisable public website, and an admin dashboard. These websites are built in such a way to be compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 to the AA standard (this is in line with UK government guidance).
Culture Shift give more information about how they ensure the platform conforms to WCAG here: Accessibility Statement
Customisations made by the University to the public website are made in line with the accessibility statement related to the University’s main website (www.bcu.ac.uk).
What to do if you can’t access parts of the website
If you are unable to access content on our website, we will try to provide alternative formats to mitigate this. We are unable to provide content in every available format, but we will aim to try and make our content as accessible as possible based on your needs.
Requesting an alternative format
If you require information in an alternative format, please contact wellbeing@bcu.ac.uk providing the following details:
· The content required
· The issues you are experiencing and what changes you require to the format
Your email will be acknowledged within three working days.
Alternative formats available:
· Larger text versions of content.
· Versions of the reporting content in written form e.g. in a Word document (for use where an individual is unable to use the online reporting form, for example).
Where a specific alternative format is requested but is not listed above, we will consider whether that format can be provided.
Reporting accessibility problems
While we review and audit our pages frequently there may be issues that we are not aware of. If you find a page that contain accessibility issues that we have not listed above, please let us know and we will investigate this.
If you find a page that isn’t accessible, please contact wellbeing@bcu.ac.uk, providing the following details:
· The URL of the page.
· The issues you are experiencing.
Your email will be acknowledged within three working days, and we will provide a timescale for resolution if possible. If you are unhappy with our response and would like to escalate this within our institution, please contact Richard Booth at Richard.Booth@bcu.ac.uk.
Enforcement procedure - The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
This website is fully compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 - AA standard.
Reviews
All university platforms and websites are reviewed regularly by the University’s Web Accessibility Steering Group.
Date of last review: 11/02/2026