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I think someone I know has experienced a hate crime 

If you think someone you know has experienced a hate crime there are lots of ways in which you can help them. 
 
Understanding the behaviours associated with hate crimes is a good place to start. Most people will usually describe what has or is happening to them and how it's making them feel. 
 
Hate incidents and crimes include bullying, harassment and sexual harassment which are contrary to the Equality Act 2010, which defines specific types of discrimination, and the University’s Student Disciplinary Procedure (Non-Academic) and Dignity at Work Policy
 
We also offer support articles in relation to bullying and harassment, and sexual harassment
 
Think 
 
Further details on what hate crime means are set out in our ‘What is hate crime?’ support article (insert hyperlink). 
 
Listen 
 
Just taking the time to listen to someone and talk about what has happened can help. These six active listening tips might help you support them. 
 
Give options 
 
  • When they have finished talking ask them if they are okay to talk through some possible options and next steps. 
  • The University Mental Health & Wellbeing Team has trained student advisors on site Monday to Friday. You can contact the team by calling 0121 331 5188. 
  • If you are staff member, you may wish to contact one of the dignity at work advisors to talk through options and get some advice. 
  • Victim Support offer free and confidential advice and support 
 
Report 
 
Report and Support. Students and staff can report an incident using the University’s Report and Support system. You can choose to do this anonymously or you can request support from an advisor. If you choose to talk to an advisor they will be able to talk through the options and support available to you, in confidence. You can report an incident no matter where it took place. 
 
Student Governance (students) or HR (staff members). If you choose to make a formal complaint to the University about a student or member of staff there are procedures which set out the steps you'll need to follow. 

 
True Vision offers guidance on reporting hate crime and hate incidents. If you do not wish to talk to anyone in person about the incident or wish to remain anonymous there is an online form for reporting hate crime; you can report non-crime hate incidents to the police to try and prevent any escalation in seriousness. 
 
Get Support 
 
  • Staff members can contact the BCU Employee Assistance Programme 
  • Students can contact the Mental Health & Wellbeing team. Support is available to all students from wellbeing advisors, mental health advisors and counsellors. 
  • Call the Samaritans Helpline on 116 123 (open 24/7, 365 days a year) 
  • Togetherall is a free online support service that can be accessed using your university email address. There are self-help resources and courses, along with 24/7 access to peer and professional support. 
  • Take care of yourself. It’s important that you take care of yourself. If you’ve heard something distressing or if something is troubling you, seek help and support from one of the above services. 
  • Look at the NHS guidance on 5 steps to positive mental wellbeing
  • Access some self-help resources available on iCity. 
If you are worried or concerned about someone else’s mental health, find out more about how you can help them
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There are two ways you can tell us what happened